Frequently Asked Questions

General Questions:

What is Self-Storage?

Self-storage is an affordable, efficient way for you to store your possessions in a clean and secure environment. Self-storage makes it easy to store items of all shapes and sizes in one convenient storage location. You provide the lock and keep the only key(s).

Do I need climate control?

This decision depends on a number of factors including what type of items are being stored.  Climate Control provides added protection for your stored goods and our premium HVAC systems control both temperature and humidity.  Please consult our storage experts who would be more than happy to recommend the ideal space to best suit your specific needs.  Call us today at 757-916-5333.

What are the lease terms?

All of our rentals are on a month-to-month basis and automatically renew monthly until you give us a vacate notice.

What hours can a Unit be rented?

Rent online 24 Seven. Complete and sign the rental paperwork and move-in immediately.

Do you pro-rate rent?

24 Seven does not pro-rate monthly rental rates. We will be happy to charge you for a few extra days past your due day. We do not refund partial months.

What size Units do you have and how much do they cost?

We have a wide variety of Unit sizes to meet your needs. Unit sizes and prices vary by location.

How do I pay for my Unit?

Payments can be processed through our website or by phone through our call center. You may also arrange for payments to be drafted from your account or charged to your credit card monthly with our free autopay service.

Who has access to my Unit besides me?

You will be the only one to have access to your unit. 24 Seven does not keep or request keys.

Is vehicle storage allowed?

Yes, we recommend at least a 10×20 size unit for most vehicles. Extended trucks with a long bed or large SUV’s usually fit well in a 10×25 size unit.

Do you have outdoor/indoor vehicle storage?

We offer a broad range of inside vehicle storage at all of our locations and we have limited outside parking.  Give us a call at 757-916-5333 so we can help you find the right unit.

I lost the key to my lock; what can I do?

You will need to call a locksmith and notify us.

Do you allow PODS on the property?

We will allow a POD to be placed on the property to unload for 24 hours. Give us a call at 757-916-5333 so we can help with placement.


Renting a Unit:

What hours can a Unit be rented?

Rent online 24 Seven. Complete and sign the rental paperwork and move-in.


What if I’m not sure what size Unit I need?

Our size guide videos are a good place to start, but if you rent a unit that doesn't work for you, we would be more than happy to move you to a different unit. Just give us a call at 757-916-5333 between 9AM - 9PM.

Do I have to sign a lease?

No, but a signed monthly Rental Agreement is required. All rentals are month-to-month.

What do I need to rent a unit?

Driver’s license or government-issued photo ID, and first month's payment. We accept the following forms of payment: ACH bank debit, MasterCard, Visa, AMEX and Discover.

When can I move-in?

Immediately after you have completed all the rental paperwork and paid for the unit.

Can someone else rent a unit for me in my name?

No. The person renting the unit must present a photo ID and sign the Rental Agreement.

Do I need a lock?

We provide a FREE disc-style lock on every unit. If you prefer you can secure your unit with your own disc lock. We recommend a disc lock for maximum security.


On The Property:

What are your office hours?

Our Customer Service Storage Professionals are available by phone from 9:00 a.m. to 9:00 p.m.

Do you allow bands to practice on your facility or in your spaces?

Our storage units are for storing belongings. We do not allow bands to practice on our facility or in our units.

Do you provide pest control?

Yes, we use professional preventative exterminating measures at all locations.

Are moving truck/vans allowed on the property?

Yes, most of our driveways feature 30-foot widths that can easily accommodate the largest truck or van. If you’re planning to move in with an 18-wheeler, please give us a call so that we may locate a unit nearest to the entrance.


Prohibited Items:

The following items may never be stored at 24 Seven Storage:

·      Hazardous materials

·      Gasoline/propane tanks

·      Mothballs or any petroleum products

·      Explosives

·      Lithium batteries

·      Food

·      Grass seed

·      Contraband, illegal property

·      Perishable items

·      Animal feed

·      Animals, or animal carcasses